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Customer Service

Sophie the Giraffe Collection
50years of Sophie the Giraffe
Sophie's Friends


In general, we recommend that you refer to the directions for use detailed on the packaging, and above all to not hesitate to ask for advice from your retailer.

Natural rubber products, as the name suggests, are made from natural materials. Consequently, these products are sensitive to variations in temperature which can change their appearance and deteriorate their solidity. Therefore, take care to not expose them to sunlight for long periods, in a car for example. With regards to looking after them, we recommend that you wash them using a soft cloth soaked in water.

For the majority of textile toys, machine washing on a gentle cycle at 30° and air drying is highly recommended. Take care to remove all electronic parts or musical boxes before washing. It is recommended that you refer to the label found on each product for detailed washing instructions.


For any specific request relating to our products, our After-Sales Service is available at the following address: